Assistant Manager – FC Operations


Job Purpose:-
· To support operations for eCommerce business in the areas of fulfilment, Order Management, last-mile delivery tracking, Returns management and refunds for own D2C eCommerce
· Drive operational efficiencies and best practices in warehouse and fulfilment operations for online orders
· Manage the end-to-end order fulfilment process to ensure the success of order and return processing as per the SLAs
· Track, and coordinate with the courier partners and ensure all orders are delivered as per the TAT
· Track all the COD orders for payment collection with the courier partner
· Maintain daily trackers for orders, dispatches, RTOs, Order cancellations, and returns and share them with the relevant stakeholders
· Liaise with the CS team regarding all the information related to orders, delivery, and returns
· Provide timely data to the finance team to process the refunds in a timely manner
· Closely manage the relationship with all the courier partners
· Manage and provide input for a monthly and quarterly business review meeting
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